Diana draws on a myriad of tools and skills to meet you where you are, to be both the banks to hold the river and allow it to flow freely. She pays attention to and acknowledges the exchange of energy in a room, helping folks stay present to emerging conflict and complexity while moving forward. She listens for meaning and what wants to emerge. She notices who is being heard, and not heard. Her presence frees participants to be better listeners. She observes and names patterns. She organizes for simplicity.  She distills the essential content to maintain the group’s focus on their identified outcomes.